At the heart of our business infrastructure lays the Vodacom Customer Service Operational Centre – a cutting-edge support facility that provides you with uninterrupted, proactive monitoring of your business solutions across the Vodacom network. This will result in improved performance and network management. You will have access to an Online Services Portal. The Managed Services Portal will facilitate all forms of reporting as feasible. The intended data includes: Service Level Reporting; Weekly, Monthly, Quarterly Reporting; Analysis/Drill Down; Trend Analysis; Formal Service Incident Reporting; Contract Administration; Relationship Management. We make use of a comprehensive set of management and reporting tools, which are able to give you real time as well as historical information on your services.